SafePal Shipping Policy

Special Notes During the COVID-19:

香港: 如果收件地址為香港，請填寫收件人的中文全名，否則物流公司會拒收包裹。感謝理解！

HongKong: If your receiving address is HongKong, please provide your full Chinese name, or the logistic company will not deliver the package. Thanks for your understanding!

Brazil: Por favor, contenha seu Cadastro de Pessoa Física (CPF) na linha de endereço de acordo com a exigência aduaneira brasileira, ou o pacote não será entregue. Obrigado pela sua compreensão!

Brazil:Please provide a personal tax number (CPF) in the address line according to Brazilian customs requirement, or the package will not be delivered. Thanks for your understanding!

During the new brand transition, products with old and new packages will be shipped randomly. The products and accessories in both packages will be the same. Please note that returns initiated after receipt of old packaging will not be accepted unless due to product quality issues.

Shipment processing time

Once an order is created, it will usually be processed within 1-2 business days. Orders placed over the weekend will be dispatched on Mondays. Orders placed over the holidays will be dispatched when the holidays are over.

Due to the current COVID-19 pandemic situation, the delivery of your parcel may take longer than usual. The total delay could be 10-40 days. An estimated delivery time will be displayed at checkout for your reference.

Shipping rates

Below are the estimated delivery time and shipment cost for some countries.

Detailed shipping charges for your order will be calculated and displayed at checkout.

If your country is not listed above and can’t be found at checkout, please contact us by submitting a request for further assistance.

* The estimated delivery time and shipment cost may vary according to different situations. Please go to the checkout page for the most accurate rate.

Shipment to P.O. boxes or APO/FPO addresses

For now APO/FPO address delivery is not available for SafePal products. Please do not leave a P.O. boxes address if you want to choose the DHL express shipping.

Shipment notifications and order tracking

Once an order is created, there will be two separate emails sent to the customer’s mailbox at different stages:

The first email is an order confirmation notification, containing all the order details(Name, shipping information, etc). Customers will receive this email once the order is created. Customers can verify the order details and reach out to the SafePal sales office if any information is incorrect.

The second email is the shipping confirmation notification, containing all the shipping details of the package(Carrier, tracking number, etc). Customers will receive this email once the package is sent.

The shipping confirmation email will usually be updated in 1-2 business days after you place the order and receive the order confirmation email.

*Please make sure to leave the correct email to us, or you may not receive the confirmation email.

To make sure the package is delivered to the correct address on time, please carefully examine if you have entered the correct address and phone number before submitting the order. Make sure you fill in a contact number that is accessible in case of missing delivery calls.

After the order is submitted, a tracking number will be updated to your email. Please pay close attention to the status of your package and reach out to us if you notice anything wrong with the order.

Customs, duties, and taxes

Please note that SafePal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please pay attention to the status of your package and assist in customs clearance in time.

Damages

If you received a defective product, please get in touch with us by submitting a request for further assistance. But if it is damaged by man-made, we recommend you buy a new one. Or you can return the product for additional repair, but the shipping fee from your location to our warehouse, the material fee (if it's applied to the case), and the shipping fee backward and mending fee will be paid by you.

About “Buy 2 for free standard shipping” policy

SafePal provide Free Standard Shipping for all the orders containing two or more than two SafePal products. Express delivery is not included in the “Buy 2 for free standard shipping” policy. And the "Buy 2 for free standard shipping" policy is not apply to SafePal leather case. Customers can check the eligible countries for the “Buy 2 for free standard shipping” policy at checkout. Please be noted that "Buy 2 for free standard shipping" policy is not apply to all the countries.

For wholesale offer, please contact sales@safepal.com

Restricted Purchase Area

Please note that due to the local compliance and government policies, SafePal does not provide services, including hardware products and software services, to residents resided in mainland China. Hence Chinese residents are not able to order SafePal products from the SafePal official sales channels.

Countries below will experience longer shipping time, please be aware before placing an order:

For more information needed, please contact us by submitting a request for help, or go to our help center.