Last Updated: 16 August 2026
SkyGenesis Holdings Limited (hereinafter referred to as, “SafePal”, “we”, “us” or “our”) is committed to safeguarding personal information. This Privacy Policy relates to our use and collection of Personal Information relating to any visitors of our Website and any Users to our Services (hereinafter referred to as “User”, “you” or “your”).
“Personal Information” means any information relating to an identified or identifiable individual, including “personal data” as defined under applicable data protection laws. For the purposes of this Privacy Policy, references to “Personal Information” shall be deemed to refer to “Personal Data” where applicable. Unless otherwise defined herein, the terms used in this Privacy Policy shall have the same meaning in the Term of Service Agreement posted on the Website.
You may contact our team for matters relating to Personal Information processing.
This Privacy Policy applies to the Website and the Services. If you do not agree with the terms of this Privacy Policy, you should not access this Website and use the Services.
This Privacy Policy provides you with detail about how we use such Personal Information. We use commercially reasonable physical, electronic and procedural measures to protect your Personal Information. This Privacy Policy does not apply to any anonymized data which cannot be used to identify you.
We will not use your personal information for purposes other than those purposes we have disclosed to you in this Privacy Policy without your permission.
The Service provided by us include connecting our Users with a Third Party Service Provider or redirecting to a Third Party Service Provider, such as third party decentralized or centralized exchange, or payment service provider, etc, and the Third Party Service Provider may request, collect and/or use your Personal Information. In such cases the collection and the usage of your Personal Information is not bound by this Privacy Policy and we DO NOT request any Third Party Service Provider to share your Personal Information with us. You are encouraged to read through any privacy policy from a Third Party Service Provider before you provide any Personal Information or give consent to the usage of your Personal Information.
By visiting, accessing or using our Services or the Website, you acknowledge and agree that we use your personal information as set out in this Privacy Policy, and that SafePal is the data controller of your Personal Information processed under this Privacy Policy.
This Privacy Policy is intended to explain our privacy practices and covers the following areas:
• What Personal Information we may collect
• How we may use your Personal Information
• How we disclose or share your Personal Information
• Transmission, Storage and Security of Your Personal Information
• Your rights & Contacting us
• Cookies Policy
• Changes to our Privacy Policy
• Eligibility
• GDPR notice
• California Residents Notice
We may collect the following Personal Information from you when you use our Service.
If you purchase Hardware Wallet & Accessories, we may collect:
• Contact Information: Your name, address, email address, country information, shipping address, phone number, and purchase details.
(Please Note:We delete your contact information on a regular basis. Should you wish to have your contact information retained by us for a longer period, please contact us. Please visit our blogpost at https://www.safepal.com/blog/how-does-safepal-protect-your-online-privacy for more information)
If you use you Mobile Wallet, Extension Wallet, and to connect with any Third Party Services via API or mini program or by any other means, including but not limited to the purpose of conducting Digital Asset Transactions, we may collect:
• Wallet information: such as your digital asset wallet address, counterparty wallet address, your transaction history, trading data and associated fees paid.
• Transaction Information: the transactions you made using our Services, such as type of transaction, transaction amount, and timestamp.
If you access our Website, use any of our Service and/or communicate with us, we may also automatically collect certain computer, device and browsing information such as:
• Correspondence: such as your feedback and reply you provide to us, including via email, help chat or other social medial channels.
• Online Identifiers and Website usage information: Computer or mobile device information, IP address, operating system, browser type, internet service provider, date or time stamp, clickstream data, user preferences, crash logs and any data we collected on our Website.
We will not actively seeking or collecting additional Personal Information from other sources, save and except we may be required by law to get Personal Information about you from public databases. In such case we may combine the information collected with the information we retained to comply with our legal obligations. Such cases may arise when, including but not limited, the use of our Service is related to any fraudulent or other illicit activities.
We may use your personal information in the ways listed below.
1)To provide Services effectively to our Users
We may use the Personal Information to administer our Services, including to provide, maintain and improve our Service, to provide and deliver Service, and to manage our business. We may also use such information for research, analysis and test for product development and to improve our Service. This could help us to enhance security and safety of our Service as well, and to prevent any illegal and improper usage of the Services.
Where applicable under relevant data protection laws, processing that is objectively necessary to provide the Services requested by you is based on the performance of our contract with you, while processing for research, analysis, testing, product development and service improvement is based on our legitimate interests in operating, developing and improving our Services.
2)To manage security risk
We may use your Personal Information to managing the safety, security and integrity of you and our Services, including (1) protect, investigate, and avoiding fraudulent, unauthorized or illegal activities, (2) monitor and identify combat spam, malware and/or other security risks, and (3) perform internal operation of our Service such as troubleshoot bugs and other operational problems.
Where applicable under relevant data protection laws, the above processing is based on compliance with a legal obligation to which we are subject, where such processing is required by law, or on our legitimate interests in protecting our Users, systems and Services and preventing fraud, misuse and other unlawful activities.
3)To comply with laws
We may use your Personal Information to comply with any lawful requests from a government authority of a Competent Jurisdiction.
Where applicable under relevant data protection laws, the above processing is based on compliance with a legal obligation to which we are subject.
4)To provide User support and service-related communications
We may use your Personal Information to address Users’ questions and concerns, provide non-promotional communications about the Services include relevant Services updates, news or announcements, and to monitor and improve our user support processes.
Where applicable under relevant data protection laws, processing that is objectively necessary to provide the Services or respond to your requests is based on the performance of our contract with you, while processing to monitor and improve our user support processes is based on our legitimate interests in providing effective user support.
5)To provide marketing communications
We may use your Personal Information to communicate about promotions and other marketing information. If you wish to opt-out from our marketing communications, please contact us.
Where applicable under relevant data protection laws the above processing is based on your consent.
We do not disclose or share your Personal Information with any other party without your consent, except as described in this Privacy Policy and in the following circumstances:
• With our Subsidiaries or Affiliates Companies: We may disclose your Personal Information to our subsidiaries and/or affiliated companies for your access to the Website or to use our Services. For the avoidance of doubt, such subsidiaries and/or affiliated companies are only limited to those having common ownership or common control with SafePal.
• With Third-Party Service Providers: We may disclose your Personal Information to third-party service providers who provide us with IT services, business support and customer support services, including cloud service providers, delivery providers, payment processing providers and customer support providers, as necessary to provide the Services, process transactions, or support our business operations. We require such service providers to process Personal Information only for the relevant purposes and subject to appropriate contractual and security obligations.
• Business Transfer: We may disclose your Personal Information if we engage in merger, acquisition, joint venture, bankruptcy, reorganization, and/or public offering, which in such case some or all of your Personal Information may be shared or transferred, subject to any transaction agreements and their confidentiality clauses.
• Compliance with laws and to protect Users: We may share or disclose your Personal Information in respond to lawful request by a government authority or legal proceedings, or to protect our User in case of emergency.
When you access or use our Services, your personal information may be transferred to countries or regions outside your country or region of residence, including Singapore, Hong Kong SAR, Mainland China and the United States, in order to facilitate our global operations, hosting, order fulfilment, payment processing and customer support services. In the event of an international transfer of personal information, when required by applicable law, we will provide an adequate level of protection for your personal information using various means, including where appropriate, relying on a formal decision that a certain country ensures an adequate level of protection for personal data, or implementing the approved Standard Contractual Clauses between our affiliates and third parties (where applicable) or any other lawful approach that permits the lawful transfer of personal data from those countries.
We employ industry standard security measures designed to protect all Personal Information we collected. We maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information, and require all of our third party service providers to have appropriate safeguards. However, no data transmission over the internet can be guaranteed to be 100% secure from intrusion. You are responsible for all of your activities online and the usage of the Third Party Services, including but not limited to conducting any Digital Asset Transactions and to protecting your accounts, password or User ID created with a Third Party Service Provider.
We will retain your Personal Information for as long as is necessary for the processing purpose(s) which they were collected. We shall stop retaining such Personal Information when the purpose(s) has expired.
We restrict access to your Personal Information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs, and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. For the avoidance of doubt, any anonymized information is no longer be able to associated with you. By way of example:
• use to provide Services:- in relation to your Personal Information used to any Service to you, we may retain that Personal Information whilst the Service remains in force plus a further period (depending the Service and other factors) to deal with any queries or claims thereafter;
• Compliance with Laws:- In order to comply with laws in Competent Jurisdictions, we may retain your Personal Information whilst our service provider and users relationship remains in force plus a further 7 years to deal with any queries or claims thereafter, which is required in most jurisdictions; and
• where claims are contemplated:- in relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that information for as long as that claim could be pursued.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you and seek your consent if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing when we seek your consent. You can also exercise the right to opt-out anytime from our marketing communications, please contact us.
We do not use cookies on the Websites. In any event if we adopt cookies, we shall announce it on our Website together with our Cookies Policy.
We may change the content of our Privacy Policy from time to time in the future. We therefore encourage you to review this policy from time to time to stay informed of how we are using Personal Information. We will change the last updated date above. Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the changes to the Website. In all cases, your continued use of the Website or Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
We do not allow access this Website or use of our Service anyone who is underage at your jurisdiction of residence or at a Competent Jurisdiction. If in a circumstance we learn that we have received any information form an underage person, we shall inform the underage that he/she cannot use the Website or the Service.
Under the European Union’s General Data Protection Regulation (GDPR), we are providing this GDPR notice to EU residents.We have already described in Section 3 and Section 4 above as to how we use your Personal Information and how we disclose or share your information. You have the following rights in your Personal Information:
• You have the right to information about your Personal Information processed by us as to (a) the processing purposes; (b) the categories of Personal Information being process; (c) the recipient or categories of recipient who Personal Information have been disclosed to; (d) the planned duration of Personal Information to be stored; (e) the deletion or restricting the processing of Personal Information or to object such processing; (f) the appeal to a supervisory authority; (g) any automated decision making in processing your Personal Information; (h) the origin of your Personal Information if such information is not collected from you; and (i) the designation of Personal Information in case of transfer of information.
• You have the right to rectify any inaccurate Personal Information.
• You have the right to request immediate erasure of Personal Information if (a) the Personal Information is no longer necessary to be retained; (b) you revoke your consent; (c) you object the process your Personal Information as there is not legitimate ground to process it; and (d) your Personal Information was processed unlawfully.
• You have the right to restrict any processing of your Personal Information if (a) you object the accuracy of Personal Information; (b) the processing is unlawful but instead of erasure you chose to restrict the processing; (c) we do not need your Personal Information but you may need it for other purposes (d) you object the processing pursuant to Article 21(1) of the GDPR.
• You have the right to receive your Personal Information that you provided to us in a structured and readable format.
• You have the right to object to processing, on grounds relating to its particular situation, at any time, to the processing of its Personal Data.
• Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Where applicable, you have the right not to be subject to a decision based solely on automated processing(such as algorithmic analysis) that produces legal effects concerning you or similarly significantly affects you.
If you wish to exercise your rights to your Personal Information, update, delete or restrict any process of Personal Information or revoke your consent to processing the same, please contact us. If there is any infringement of GDPR in relation to your Personal Information, you may lodge a complaint with a supervisory authority at your residence jurisdiction of European Union.
For the avoidance of doubt, as most of our Services do not require collection or retain any Personal Information containing User’s name or contact information, if you wish to exercise your rights to update, delete, or restrict process of any Wallet Information or Transaction Information, you will have the responsibility and obligation to proof to our satisfaction that you own such information. Where we have reasonable doubts concerning the identity or authority of the requester, we may request additional information reasonably necessary to verify the request. Such security measure is to protect any malicious intended actions towards any of our Users’ Personal Information.
California Consumer Privacy Act 2018 (“CCPA.”) California .
For more details about the Personal Information we collect from you, please see Section 2 above. We collect this information for the business and commercial purposes described in Section 3 above. We described Section 4 above. SafePal does not sell (as such term is defined in the CCPA) the Personal Information we collect (and will not sell it without providing a right to opt out).
Subject to .
California Users may make a request pursuant to their rights under the CCPA by contacting us.
For all notice or enquiry sent to us in relation to your Personal Information, you may be required to verify your identity, country of residence as well as providing any government issued identification before we could take any actions.
